Processing and shipping

Bestellungen zu Weihnachten

Am 24. Dezember (Mittwoch) ist Weihnachten. Damit dein Geschenk noch sicher rechtzeitig ankommt, empfehlen wir folgende Termine für die letzten Bestellungen zu berücksichtigen. Bei Vorkasse Bezahlung muss zusätzlich die Bankbearbeitungszeit berücksichtigt werden, da wir erst nach Zahlungseingang die Ware verschicken können.

Please note: Later orders may still arrive on time, but without guarantee.

Editing

We do our best to ensure that every order reaches you as quickly as possible. Our products are always manufactured individually after the order is received and, if necessary, personalized. To make the delivery times transparent and understandable for you, you will find information on each step here.

1. receipt of the order and payment

Orders are processed after receipt of payment. Depending on the payment method, a processing time must be taken into account and added. For payments by prepayment/bank transfer, the bank processing time may take 1-3 bank working days (depending on the bank). Electronic payment methods are usually completed immediately; in some cases transactions are checked by the payment provider.

2. Wunschdatum

Die Bestellung wird so lange aufbewahrt, bis sie rechtzeitig zum gewünschten Tag an den Paketdienst abgegeben wird. Wir orientieren uns an den aktuellen durchschnittlichen Lieferzeiten, die der jeweilige Dienst (Wunschtag mit Abweichung = DHL, Wunschtag Priorität = UPS) benötigt, um das Paket in Zustellung zu geben.

3. Versand

Sobald deine Bestellung versendet, wird eine Sendeverfolgung per Email verschickt. Änderungen sind nicht mehr möglich. Bitte verfolge den Status über den Link des Versandpartners. Wir haben keinen Einfluss auf die Route, Art und Dauer der Auslieferung.

Parcels are collected by our shipping partners on weekdays Mon-Fri. Orders received and paid for before the following times will be dispatched on the same day:

Standard DHL bis 8 Uhr |Express UPS bis 11 Uhr

Shipping

Unsere Versandpartner sind DHL für den Standardversand und UPS für den Expressversand. Wir versenden nach Deutschland, EU und Schweiz. Setze dich dazu gerne mit uns in Kontakt!

Please note that extraordinary circumstances and extreme weather conditions (e.g. snow and ice) may affect the delivery time. If you have any questions about the duration or whereabouts of the shipment, please contact the shipment tracking and customer service of the shipping partner.

Shipping time

We do our best to ensure that every order is dispatched as quickly as possible. The delivery times stated here refer to the period from receipt of payment (see "Processing > 1st receipt of order and payment" above) to delivery.

Delivery

For shipments outside the EU, the currently applicable customs regulations must be observed; import costs are to be borne by the recipient. Any delays due to unsuccessful delivery (e.g. due to address errors or similar) are not our responsibility. We ask for your understanding if shipping takes longer due to unforeseeable circumstances, such as extreme weather conditions.

What can I do to ensure that shipping runs smoothly and quickly?

1. complete address

Check your address data for completeness (e.g. house number/postal number for DHL Packstations) and correct spelling. Autofill may overwrite your details on forms or leave individual fields blank. After receiving your confirmation email, you can check again which data has been sent to us and contact us to correct it if necessary. It is no longer possible to change the address once you have received the shipping confirmation.

2. store telephone number

When shipping outside Germany, the shipping service provider can contact you in the event of address problems. This increases the delivery rate.

3. note the payment method

Orders will only be processed and dispatched after full payment has been received. For payments by prepayment/direct bank transfer, the processing time of the bank must be added. It is important to note the 5-digit order number as the subject so that a clear assignment can be made.

In general, the delivery conditions of the shipping service provider should be observed, e.g. the name should be clearly marked on the doorbell/letterbox. We do our best to ensure that our products reach you quickly, punctually and undamaged! We find a solution for every situation. If you have any problems or questions, you can contact us at any time by e-mail at contact@infinity-flowerbox.com.